Chat Support Executive

Roles and Responsibilities :

• Handle customer inquiries through email, chat, and non-voice processes to resolve issues efficiently.
• Provide accurate and timely responses to customers' queries, ensuring high levels of customer satisfaction.
• Collaborate with internal teams to escalate complex issues and ensure prompt resolution.
• Maintain records of all interactions with customers using CRM software.

Job Requirements :

• 0-5 years of experience in an International BPO or Call Centre environment.
• Proficiency in handling international chat process, email support, and non-voice processes.
• Strong communication skills for effective interaction with customers from diverse backgrounds.