Chat Support Executive

Roles and Responsibilities :

• Provide exceptional chat support to customers through various channels (e.g., WhatsApp, Facebook Messenger).
• Handle customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
• Collaborate with internal teams to escalate complex cases or issues that require further assistance.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 1-7 years of experience in non-voice process (chat/email) customer support.
• Strong understanding of fintech industry trends and products/services offered by NBFCs.
• Excellent communication skills for effective interaction with customers over digital platforms.