Chat Support Executive

Role & responsibilities

Job Title: Customer Service Executive / Senior Customer Service Executive Department: Customer Experience / Client Operations Employment Type: Contractors (4months contract)

Work Mode: Work From Office

Shift Structure: Night Shift & Rotational Week Offs

About the Role

We are looking for energetic, articulate, and customer-focused professionals to join our dynamic support team. As a Customer Service Executive / Senior Executive, you will serve as the primary point of contact for our global customers, delivering exceptional service via [Chat / Email / and other Non-voice support channels]. If you possess a passion for problem-solving, thrive in a fast-paced environment, and boast great communication skills, this is the right place for you to grow your career. Key Responsibilities Handle Customer Inquiries: Respond to inbound queries, troubleshoot issues, and provide accurate resolutions via chosen support channels within defined SLAs. Maintain Quality Standards: Meet and exceed targets related to Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handling Time (AHT). Document Interactions: Log all customer interactions, complaints, and outcomes accurately in the CRM/internal ticketing system. Escalate Appropriately: Identify critical or complex escalations and route them to appropriate internal teams. Process Adherence: Strictly follow compliance, data security policies, and standard operating procedures (SOPs). Candidate Profile & Eligibility Criteria Education: Graduate in any stream (Postgraduates also welcome). Experience: For Executive: 0 to 1 years of experience (Freshers with great profiles are welcome). For Senior Executive: 1.5 to 3+ years of relevant customer support/BPO/client-handling experience. Communication Skills: Decent/Strong communication skills in English (both verbal and written) with a neutral accent and good listening comprehension.

Preferred candidate profile

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