Chat Support Executive

Roles and Responsibilities :

• Handle customer inquiries through live chat, resolving issues promptly and efficiently.
• Process customer requests, provide product information, and offer solutions to their problems.
• Maintain accurate records of all interactions with customers using our CRM system.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 0-2 years of experience in a similar role (chat support or related field).
• Strong understanding of international chat processes and procedures.
• Excellent communication skills for effective interaction with customers from diverse backgrounds.
• Ability to work in a fast-paced environment, prioritizing multiple tasks simultaneously.