Chat Support Executive

Roles and Responsibilities :

• Handle customer inquiries through live chat, resolving issues promptly and efficiently.
• Process customer requests, provide product information, and offer solutions to their queries.
• Maintain accurate records of all interactions with customers using our CRM system.
• Escalate complex issues to senior team members when necessary.

Job Requirements :

• 0-4 years of experience in a similar role (chat support or related field).
• Strong understanding of chat processes and procedures.
• Excellent communication skills with the ability to write clear and concise responses.
• Ability to work well under pressure in a fast-paced environment.