Chat Support Executive

Roles and Responsibilities :

• Handle customer inquiries through live chat, resolving issues promptly and efficiently.
• Process customer requests, provide accurate information, and escalate complex issues when necessary.
• Maintain a high level of product knowledge to effectively address customer questions about products/services.
• Meet performance targets for quality metrics such as first response time, resolution rate, and customer satisfaction.

Job Requirements :

• 0-5 years of experience in an International BPO or Call Centre environment.
• Proficiency in handling non-voice processes (chat) with excellent communication skills.
• Ability to work on rotational shifts including evenings, nights, weekends, and holidays as required by the business needs.