Chat Support Executive

Roles and Responsibilities :

• Provide exceptional customer support through email, phone, or chat to resolve customer queries and concerns.
• Process customer requests, troubleshoot issues, and escalate complex problems to senior team members when necessary.
• Maintain accurate records of all interactions with customers using our CRM system.
• Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction.

Job Requirements :

• 0-7 years of experience in a similar role (customer support/chat support).
• Strong communication skills for effective interaction with customers via various channels (email, phone, chat).
• Ability to work on rotational shifts including evenings, weekends, and holidays as per business requirements.
• Basic computer knowledge for navigating software applications related to customer support.
• Undergrad/grad are welcome.
• Immediate joiner preferred