Chat Support Executive
Programming.Com · Ludhiana · onsite · Posted 52d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Handle customer queries via chat and provide quick resolutions.
- Resolve product, service, account, and payment-related issues.
- Handle multiple chats while maintaining quality and accuracy.
- Record customer interactions in CRM/ticketing systems.
- Escalate complex issues to the concerned team.
- Maintain high customer satisfaction and meet response/resolution targets.
- Follow company SOPs and communication guidelines.
Sourced from foundit
Skills
CRM ticketing systems
About Programming.Com
Programming.Com
IT Services & Consulting
2k+
employees
2002
24 years old
Mohali, Punjab
United States
₹13.2L PA avg
Avg at Programming.Com
About
Programming.com: Efficient software solutions for your business and digital transformation. Expertise in AI, blockchain, AR/VR & more
Industries
IT Services & ConsultingSoftware Product
Employee ratings
10 reviews
3.7/ 5
Culture
3.2
Career growth
3.0
Work-life
3.5
Employees rate it well for
Work-Life Balance37Overall Company37
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