Chat Support Executive

Roles and Responsibilities :

• Provide exceptional customer support through chat and blended channels to resolve customer queries and concerns.
• Handle a high volume of chats from clients.
• Utilize blended process techniques to efficiently manage multiple tasks simultaneously while maintaining accuracy and quality standards.
• Collaborate with internal teams to resolve complex issues and escalate when necessary.

Job Requirements :

• Minimum 6 months of experience in BPO environment or similar industry.
• Proficiency in handling international/domestic (blended/chat processes ), (blended/chat support) with excellent communication skills.
• Strong understanding of blended process workflows and ability to work effectively under pressure.
• comfortable in rotational night shift
• Comfortable in rotational week off