Chat Support Executive

Roles and Responsibilities :

• Provide exceptional customer support through live chat, responding to customer inquiries and resolving issues in a timely manner.
• Utilize problem-solving skills to troubleshoot technical issues and escalate complex problems when necessary.
• Maintain accurate records of customer interactions using our CRM system.
• Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction.

Job Requirements :

• 1-5 years of experience in a similar role, preferably in the internet industry.
• Strong communication skills for effective written interaction with customers.
• Ability to work independently with minimal supervision while maintaining high productivity levels.