Chat Support Executive
TP · Mohali · onsite · Posted 56d ago
Undisclosed2–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a highly skilled and experienced professional to join our team in Mohali. The ideal candidate will have excellent communication skills, with the ability to work in a fast-paced environment and meet productivity targets.
Roles and Responsibility - Handle customer inquiries and resolve issues professionally.
- Provide exceptional customer service through various channels.
- Collaborate with team members to achieve sales targets and improve performance.
- Utilize advanced support technologies and processes to drive results.
- Foster lasting client relationships and contribute positively to the local community.
- Participate in training programs to enhance skills and knowledge.
- Minimum 6 months of experience in a related field, preferably in customer service or sales.
- Excellent communication and interpersonal skills.
- Ability to work in a team environment and adapt to changes.
- Strong problem-solving and analytical skills.
- Familiarity with customer relationship management software.
- Ability to work flexible hours, including evenings and weekends.
- Undergraduate degree required; relevant certification preferred.
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Additional Info If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Sourced from naukri
Skills
Customer ServiceCustomer Experience ManagementCustomer Experiencecrmanalytical thinkingsales targetsCommunication SkillsSalesChat SupportCommunication And Interpersonal SkillsRelationship Management