Chat Support Executive
TP · Mohali · onsite · Posted 57d ago
Undisclosed5–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a highly skilled and experienced professional with 1 to 6 years of experience to join our team in Mohali. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong passion for delivering exceptional customer experiences.
Roles and Responsibility - Handle customer inquiries and resolve issues professionally and courteously.
- Provide timely and accurate responses to customer requests and concerns.
- Utilize advanced support technologies and processes to achieve outstanding results.
- Collaborate with team members to achieve common goals and objectives.
- Develop and maintain thorough knowledge of products and services.
- Identify opportunities to upsell and cross-sell products or services.
- Excellent communication and interpersonal skills.
- Ability to work in a team environment and collaborate with others.
- Strong problem-solving and analytical skills.
- Adaptability to changing situations and priorities.
- Proficiency in using computer systems and software applications.
- Ability to learn and adapt to new processes and procedures.
- Undergraduate degree required; relevant field preferred.
- Experience or fresher candidates can apply.
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us from other companies. Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Additional Info If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Sourced from naukri
Skills
Customer Experience ManagementCustomer Experienceanalytical thinkingemployee satisfactionOmni ChannelCommunication SkillsUpsellChat SupportCommunication And Interpersonal Skills