Chat Support Executive
TP · Mohali · onsite · Posted 56d ago
Undisclosed2–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a highly skilled and experienced professional with 21 years of experience to join our team in Mohali. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong passion for delivering exceptional customer experiences.
Roles and Responsibility - Handle customer inquiries and resolve issues professionally and courteously.
- Provide timely and accurate responses to customer requests and concerns.
- Utilize advanced support technologies and processes to achieve outstanding results.
- Collaborate with team members to achieve common goals and objectives.
- Maintain high levels of accuracy and productivity while working in a dynamic environment.
- Develop and implement process improvements to increase efficiency and effectiveness.
- Minimum 21 years of experience in a related field, preferably in customer service or operations.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team.
- Strong problem-solving and analytical skills, with attention to detail and accuracy.
- Ability to adapt to changing situations and priorities, with flexibility and a positive attitude.
- Strong knowledge of customer service principles and practices, with experience in handling complex customer interactions.
- Proficiency in using technology and software applications, with the ability to learn new systems and tools.
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us from other companies.
Additional Info If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Sourced from naukri
Skills
Customer ServiceCustomer Experience ManagementCustomer Experienceanalytical thinkingemployee satisfactionOmni ChannelCommunication SkillsoperationsChat SupportCommunication And Interpersonal Skills