Chat Support Executive
TP · Gurugram · onsite · Posted 56d ago
Undisclosed5–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Provide top-notch customer support through chat, resolving queries and concerns efficiently.
- Utilize strong problem-solving skills to address complex issues and provide effective solutions.
- Collaborate with internal teams to ensure seamless communication and issue resolution.
- Maintain accurate records of customer interactions and transactions.
- Continuously update knowledge of products and services to provide informed support.
- Collaborate with the team to achieve performance goals and improve overall customer satisfaction.
Job Requirements
- Excellent language proficiency, preferably B2, with 48 SVAR and Versant-5 skills.
- Strong communication and interpersonal skills are essential for building rapport with customers.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Basic computer skills and familiarity with chat support software are required.
- Strong analytical and problem-solving skills are needed to resolve complex issues.
- A graduate or undergraduate degree in any field is preferred.
Sourced from naukri
Skills
hrsdCustomer Experience ManagementWorkforceExcellenceemployee satisfactionworkplaceaccommodationAssistancejob descriptionprovidingTalent AcquisitionChatTalent managementEmployee Engagementclient relationshipRecruitment