Chat Support Executive
TP · Mohali · onsite · Posted 56d ago
Undisclosed2–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Provide exceptional customer service through chat support, responding to queries and resolving issues professionally.
- Utilize strong communication skills to engage with customers, ensuring their needs are met and concerns addressed promptly.
- Maintain accurate records of customer interactions using CRM software or other tools.
- Collaborate with internal teams to resolve complex customer complaints and enhance overall customer experience.
- Continuously update knowledge of products and services to provide accurate information to customers.
- Identify opportunities to upsell and cross-sell products or services based on customer needs.
Job Requirements
- Excellent typing skills with a speed of 30 WPM and accuracy of 90%.
- Proficiency in B2 and 10th + 2.
- Strong communication and interpersonal skills are essential for effective interaction with customers.
- Ability to work in a fast-paced environment, managing multiple chats simultaneously while maintaining attention to detail.
- Basic computer skills, including proficiency in Microsoft Office applications and CRM software.
- Strong problem-solving skills are needed to analyze problems and develop effective solutions.
- Ability to adapt to changing situations and priorities, focusing on delivering high-quality results.
Sourced from naukri
Skills
hrsdCustomer Experience ManagementWorkforceExcellenceemployee satisfactionaccommodationAssistancejob descriptionprovidingremTalent AcquisitionChatEmployee Engagementclient relationshipTyping SpeedRecruitment