Chat Support Executive
TP · Mohali · onsite · Posted 56d ago
Undisclosed2–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Handle customer inquiries and resolve issues through chat support.
- Provide timely and accurate responses to customer queries and concerns.
- Utilize strong communication and problem-solving skills to address complex issues.
- Collaborate with internal teams to enhance customer satisfaction and experience.
- Maintain high levels of productivity and efficiency in a fast-paced environment.
- Continuously improve knowledge and skills to stay current with industry trends.
Job Requirements
- Excellent typing skills with a speed of 25 WPM and accuracy of 85%.
- Strong communication and problem-solving skills.
- Ability to work in a team environment and collaborate with colleagues.
- Basic computer knowledge and familiarity with software applications.
- Strong attention to detail and ability to maintain accuracy.
- Adaptability to changing situations and priorities.
- Minimum of 2 years of experience required.
- Educational qualification: 10th pass or above.
Sourced from naukri
Skills
Customer Experience ManagementExcellenceemployee satisfactionworkplaceaccommodationAssistancejob descriptionprovidingSoft ServicesFacility ManagementChatCapsAdministrationclient relationshipTyping SpeedRecruitment