Chat Support Executive
TP · Mohali · onsite · Posted 57d ago
Undisclosed2–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Provide exceptional customer service through chat support, responding to queries and resolving issues professionally.
- Utilize typing skills to maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to resolve complex customer complaints and concerns.
- Develop and implement effective solutions to improve customer satisfaction and loyalty.
- Analyze customer feedback to identify areas for improvement and suggest changes.
- Maintain confidentiality and handle sensitive information with discretion.
Job Requirements
- Excellent typing skills with a speed of 30 WPM and accuracy of 90%.
- Strong language proficiency in B2.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Effective communication and problem-solving skills.
- Ability to work collaboratively as part of a team.
- Strong attention to detail and organizational skills.
- Educational qualifications: 10th + 2.
Sourced from naukri
Skills
Customer Experience ManagementExcellenceemployee satisfactionworkplaceaccommodationAssistanceFacilitiesjob descriptionprovidingSoft ServicesFacility ManagementChatAdministrationclient relationshipTyping SpeedRecruitment