Chat Support Executive
TP · Not specified · onsite · Posted 56d ago
Undisclosed3–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Provide top-notch customer support through chat, resolving queries and concerns efficiently.
- Utilize strong communication skills to engage with customers, addressing their needs and providing solutions.
- Collaborate with internal teams to resolve complex issues and enhance overall customer satisfaction.
- Develop and maintain thorough knowledge of products and services to provide accurate information.
- Consistently meet or exceed performance metrics, such as response time and resolution rates.
- Continuously improve processes and procedures to enhance efficiency and effectiveness.
Job Requirements
- Excellent language proficiency, preferably B2, with the ability to communicate effectively with customers.
- Strong problem-solving skills and the ability to think critically and creatively.
- Ability to work in a fast-paced environment, handling multiple interactions simultaneously.
- Proficient in using computer systems and software applications, including chat support tools.
- Strong analytical skills, with the ability to analyze data and make informed decisions.
- Ability to work collaboratively as part of a team, focusing on achieving common goals.
- Undergraduate degree required.
Sourced from naukri
Skills
hrsdCustomer Experience ManagementWorkforceExcellenceemployee satisfactionworkplaceaccommodationAssistancejob descriptionprovidingTalent AcquisitionChatTalent managementEmployee Engagementclient relationshipRecruitment