Chat Support Executive
TP · Not specified · onsite · Posted 56d ago
Undisclosed3–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Provide exceptional customer service through chat support, resolving queries and concerns efficiently.
- Utilize strong communication skills to effectively interact with customers, ensuring high satisfaction.
- Manage multiple chats simultaneously, prioritizing tasks to meet deadlines.
- Collaborate with internal teams to resolve complex issues and improve overall customer experience.
- Analyze customer feedback to identify areas for improvement and implement changes.
- Maintain accurate records of customer interactions, including resolutions and follow-ups.
Job Requirements
- Excellent language proficiency, preferably B2, with the ability to communicate clearly with customers.
- Strong problem-solving skills, with the ability to think critically and creatively.
- Ability to work in a fast-paced environment, managing multiple tasks and priorities.
- Strong attention to detail, maintaining accurate records and reports.
- Ability to adapt to changing situations and priorities, demonstrating flexibility and teamwork.
- Undergraduate degree or equivalent qualification, with a strong foundation in English language and literature.
Sourced from naukri
Skills
hrsdCustomer Experience ManagementWorkforceExcellenceemployee satisfactionworkplaceaccommodationAssistancejob descriptionprovidingTalent AcquisitionChatTalent managementEmployee Engagementclient relationshipRecruitment