Chat Support Executive
TP · Mohali · onsite · Posted 56d ago
Undisclosed2–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Handle customer inquiries and resolve issues through chat support.
- Provide timely and accurate responses to customer queries and concerns.
- Utilize strong communication and problem-solving skills to address complex issues.
- Collaborate with internal teams to enhance customer experience and satisfaction.
- Maintain high levels of productivity and efficiency in a fast-paced environment.
- Continuously improve knowledge and skills to stay current with industry trends.
Job Requirements
- Minimum 10th pass education required, with a degree preferred.
- Excellent typing skills with a speed of 25 WPM and accuracy of 85%.
- Strong language proficiency in B2.
- Ability to work in a call center or BPO setting.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a team environment.
Sourced from naukri
Skills
hrsdCustomer Experience ManagementWorkforceExcellenceemployee satisfactionworkplaceaccommodationAssistancejob descriptionTalent AcquisitionChatEmployee Engagementclient relationshipTyping SpeedRecruitment