Chat Support Executive

Roles and Responsibilities :

• Handle customer inquiries via chat, resolving issues promptly and efficiently.
• Provide accurate and timely responses to customers' queries, ensuring high levels of satisfaction.
• Collaborate with internal teams to resolve complex issues that require escalation.
• Maintain records of all interactions with customers using our CRM system.

Job Requirements :

• 0-7 years of experience in a similar role or industry (BPO/Call Centre).
• Strong communication skills for effective interaction with customers through various channels (chat, email, phone).
• Ability to work on rotational shifts including evenings and weekends as required by the business needs.
• Basic knowledge of computer applications such as MS Office Suite.
• Graduate freshers/Exp are welcome.