Chat Support Executive

Role & responsibilities

• Handle customer queries and complaints through chat.
• Provide accurate information related to bookings, services, pricing, and other customer concerns.
• Resolve customer issues within the defined TAT.
• Maintain a professional, polite, and empathetic tone while interacting with customers.
• Manage multiple chats simultaneously while maintaining service quality.
• Coordinate with internal teams for issue resolution.
• Escalate complex or unresolved issues to the relevant team.
• Maintain proper records of customer interactions.
• Meet defined productivity, quality, response time, and CSAT targets.
• Follow company SOPs and customer service guidelines.

Preferred candidate profile

• Strong written communication.
• Customer handling and conflict-resolution skills.
• Ability to work under pressure and manage high chat volumes.
• Quick learner with a proactive and solution-oriented approach.