Chat Support Executive

Roles and Responsibilities :

• Provide exceptional customer service through live chat support to clients across various industries.
• Handle multiple chats simultaneously, prioritizing tasks based on urgency and importance.
• Resolve customer queries and concerns in a timely and professional manner, escalating complex issues when necessary.
• Maintain accurate records of all interactions with customers using our CRM system.

Job Requirements :

• 0-1 year of experience in non-voice process or similar role (chat support).
• Excellent communication skills with the ability to articulate thoughts clearly in written form.
• Proficiency in handling high volumes of text-based conversations simultaneously.
• Basic knowledge of computer applications such as email, web browsers, etc.