Chat Support Executive

Roles and Responsibilities :

• Handle customer inquiries through phone calls, emails, or chats in a timely and professional manner.
• Resolve customer issues by providing accurate information and solutions within the given timeframe.
• Maintain records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members when necessary.

Job Requirements :

• 0-1 year of experience in BPO/Call Centre environment.
• Strong communication skills for handling semi-voice processes (phone calls).
• Ability to work on blended processes involving email and chat support.