Chat Support Executive

Roles and Responsibilities :

• Handle customer inquiries through phone calls, emails, and chats in a timely and professional manner.
• Resolve customer complaints and issues by providing effective solutions and alternatives.
• Maintain accurate records of all interactions with customers using our CRM system.
• Collaborate with internal teams to resolve complex issues that require escalation.

Job Requirements :

• 1-5 years of experience in an International BPO or Call Centre environment.
• Strong communication skills for handling international voice process calls, chats, and emails.
• Ability to work on rotational shifts including night shifts (UK time zone).
• Proficiency in processing multiple tasks simultaneously while maintaining accuracy.