Chat Support Executive - Work From Home

Role & responsibilities

• Handle customer queries through live chat and provide timely responses.
• Assist customers with product-related information, orders, payments, and general inquiries.
• Resolve customer issues professionally and efficiently.
• Maintain a polite, friendly, and customer-focused approach.
• Escalate complex issues to the concerned department when required.
• Maintain accurate records of customer interactions.
• Meet daily performance and customer satisfaction targets.

Preferred candidate profile

• Freshers are welcome to apply.
• Minimum qualification: 12th Pass / Graduate.
• Good written communication skills in English and Hindi.
• Basic computer knowledge and typing skills.
• Ability to handle multiple chats simultaneously.
• Positive attitude, willingness to learn, and problem-solving skills.