Chat Support Executive with upselling

Roles and Responsibilities :

• Provide exceptional customer support through live chat, email, or phone to resolve customer queries and concerns.
• Assist customers with product information, orders, returns, and exchanges in a timely and efficient manner.
• Identify opportunities for upselling and cross-selling products or services based on customer needs.
• Maintain accurate records of all interactions with customers using our CRM system.

Job Requirements :

• 0-7 years of experience in a similar role (customer support/chat support).
• Excellent communication skills with the ability to articulate complex information clearly.
• Proficiency in handling multiple conversations simultaneously while maintaining accuracy and attention to detail.
• Basic knowledge of e-commerce industry trends and processes.