Chat Support Executive- International Process

Roles and Responsibilities :

• Provide customer support through email, or chat to resolve customer queries and concerns.
• Handle a high volume of  chats, and calls in a timely and efficient manner.
• Resolve issues promptly and professionally, escalating complex problems when necessary.
• Maintain accurate records of all interactions with customers using our CRM system.

Job Requirements :

• 0-12 years of experience in BPO/Call Centre environment/Any.
• Excellent communication skills for effective interaction with customers over various channels (email, phone, chat).
• Ability to work on rotational shifts including evenings, weekends.
• Basic computer knowledge for navigating software applications used for data entry and record-keeping.