Chat Support Executive- International Process

Roles and Responsibilities :

• Provide customer support through emails, or chats to resolve customer queries and concerns.
• Handle a high volume of incoming calls, emails, and chats in a timely and efficient manner.
• Resolve issues promptly and professionally while maintaining a positive attitude towards customers.
• Escalate complex issues to senior team members when necessary.

Job Requirements :

• 0-10 years of experience in BPO/call center environment/Any.
• Excellent communication skills with ability to handle multiple conversations simultaneously.
• Proficiency in using computer software applications such as CRM systems.
• Freshers can also apply for this role.