Chat Support Executive GDS, Permanent Work from Home

Job Title: Webchat Executive / Sr. Executive - Travel Process(Unlimited Incentives)

Location: Gurgaon, Haryana
Work Mode: Work From Home
Experience: 1 - 5 Years
Qualification: Graduate (Mandatory)
Shift: 24x7 Rotational Shifts

About Fareportal

Fareportal is a leading travel technology company powering globally recognized brands like CheapOair and OneTravel. With partnerships spanning 600+ airlines, 1 million+ lodging properties, and hundreds of car rental companies worldwide, Fareportal delivers innovative travel solutions to millions of customers globally.

Key Responsibilities

• Handle customer interactions through live chat.
• Assist customers with international flight bookings, modifications, exchanges, and travel-related queries.
• Meet booking, attachment, revenue, and productivity targets.
• Utilize GDS platforms and travel tools to provide efficient customer service.
• Adhere to operational processes, policies, and quality standards.
• Deliver excellent customer experience through effective written communication.

Desired Candidate Profile

Minimum 1 year of current experience in an International Chat Process
Experience in Travel Industry preferred
Knowledge of GDS (Sabre and/or Amadeus)
Good typing speed and written communication skills
Experience in flight booking, ticketing, exchanges, or reservations
Strong customer service orientation
Graduation is mandatory
Comfortable working in a 24x7 rotational shift environment

Must Have Skills

• International Chat Support
• Travel Process
• Flight Booking
• Ticketing
• GDS
• Sabre
• Amadeus
• Reservations
• Customer Service
• Web Chat Support

Why Join Fareportal?

• Career growth opportunities in a global travel technology company.
• Work with leading travel brands serving customers worldwide.
• Dynamic and performance-driven work environment.
• Exposure to international travel operations and advanced booking systems.

Interested candidates can apply directly or share their updated resume.

Or call me on [phone removed] - Jatin Verma

Or email me at [email removed]