Chat Support Executive-Freshers welcome

Job Description

We are hiring enthusiastic and customer-oriented Chat Support Executives for a growing online travel and holiday booking company.

The selected candidates will assist customers through live chat, WhatsApp and email regarding domestic and international holiday packages, hotel reservations, honeymoon packages, family vacations, customized itineraries and travel-related inquiries.

This is a Chat Support / Non-Voice Customer Service Profile, ideal for freshers and candidates looking to build their careers in the travel and tourism industry.

Key Responsibilities

• Respond to customer inquiries through live chat, WhatsApp and email.
• Assist customers with domestic and international holiday packages, hotel bookings and travel arrangements.
• Share package details, travel itineraries, hotel options, inclusions, exclusions and pricing information.
• Understand customer requirements, including destination, travel dates, budget and number of travelers.
• Help customers explore honeymoon packages, family holidays, group tours, weekend getaways and customized travel plans.
• Guide customers through booking inquiries, reservations, confirmations and payment-related questions.
• Handle queries regarding booking changes, cancellations and refunds as per company policies.
• Coordinate with the booking and travel operations teams to resolve customer concerns.
• Maintain accurate customer details, chat records and follow-up information.
• Ensure timely responses, professional communication and a positive customer experience.

Required Skills

• Good written English communication skills.
• Basic computer knowledge and typing proficiency.
• Ability to manage multiple customer chats.
• Basic knowledge of WhatsApp Web, email and internet browsing.
• Good customer handling and problem-solving abilities.
• Willingness to learn about travel destinations, packages and booking procedures.
• Previous experience in customer support, BPO or travel operations is an added advantage but not mandatory.

Eligibility

• Freshers and experienced candidates are welcome.
• Minimum education: 12th Pass.
• Candidates from any educational background can apply.
• Basic written English and computer knowledge required.
• Travel industry experience is not compulsory.