{"@context":"https://schema.org","@type":"JobPosting","title":"Chat Support Executive || Freshers Can Also Apply","description":"

Roles and Responsibilities

Provide customer support through chat, email, and non-voice processes.
Respond to customer queries in a timely and accurate way, via chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions
Monitor customer complaints on social media and communicate with appropriate departments
Gather customer feedback and share with our Product, Sales, and Marketing teams

Qualifications

High school diploma or equivalent; college degree preferred
Proven experience as a Chat Support Executive or similar role
Excellent communication and problem-solving skills
Good multitasking abilities and time management skills
Experience with live chat support software is a plus

Skills

Customer Service
Live Chat Software
Problem Solving
Time Management
Multitasking
Written Communication
Attention to Detail
Conflict Resolution

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