Chat Support Executive- Domestic Process

Roles and Responsibilities :

• Handle customer inquiries through p emails, or chats to resolve their queries related to banking products and services.
• Provide accurate and timely resolutions to customers' issues while maintaining a high level of professionalism.
• Escalate complex issues to senior team members or supervisors when necessary.
• Maintain records of all interactions with customers using CRM software.

Job Requirements :

• 0-7 years of experience in BPO/call center environment/Any enviroment.
• Good communication skills for effective interaction with customers over the phone or through digital channels.
• Ability to work on rotational shifts including evenings, weekends, and holidays as per business requirements.