Chat Support Executive (Conversations Specialist)
Bcatalyst · Mumbai · onsite · Posted today
About a minute. You'll make an account on the way through.
About this role
About CommVersion
CommVersion is looking for enthusiastic and driven individuals to join our growing team as Conversations Specialists.
If you enjoy communicating with people, learning new skills, and working in a fast-paced environment, this is an excellent opportunity to start your career. We welcome freshers from all educational backgrounds who are eager to build a career in customer communication and chat operations.
Key Responsibilities
- Engage with customers through live chat and handle multiple conversations professionally.
- Understand client requirements, products, and services through company-provided training.
- Follow chat processes, scripts, and communication guidelines effectively.
- Submit accurate leads and conversation details within the required timelines.
- Coordinate with internal teams and direct chats to the appropriate client channels.
- Maintain professionalism, accuracy, and quality in all customer interactions.
Who Can Apply
- Freshers from any educational background are welcome.
- Experienced candidates may also apply.
- Good written English communication skills are required.
- Candidates who are eager to learn and grow professionally.
- Ability to multitask and work in a fast-paced environment.
- Basic computer knowledge and typing skills are preferred.
- Prior experience is not mandatory. Complete training will be provided.
Job Details
- Experience: Freshers & Experienced
- Department: Operations
- Work Mode: Work From Office (WFO)
- Working Hours: 9 hours (including break)
- Working Days: Rotational shifts & Rotational Weekly Offs
- Interview Process: Assessment Round Operations Round
Education
- Higher Secondary (12th Pass) Required
Language
- Fluent English (Required)
Benefits
- Health Insurance
- Provident Fund
- Paid Time Off
- Training & Growth Opportunities
Work Location: Andheri East, Mumbai, Maharashtra (Next to WEH Metro Station & Gundavali Metro Station)
Benefits:
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person (Work From Office)
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