Chat Support Associate

Roles and Responsibilities :

• Handle customer inquiries through email, chat, and non-voice channels in a timely and efficient manner.
• Resolve customer issues by providing accurate information, troubleshooting, and escalating complex cases when necessary.
• Maintain records of all interactions with customers using CRM software to ensure seamless data tracking.
• Collaborate with internal teams to resolve technical issues related to products or services.

Job Requirements :

• 0-4 years of experience in a similar role (customer service/call center).
• Proficiency in blended process, chat process, email, and non-voice communication skills.
• Ability to work on rotational shifts including evenings, weekends, and holidays as per business requirements.