Chat support associate

Position: Chat Support Executive – Non-Voice Process

Experience: Freshers / 6–11 months

Qualification: Graduate in any stream

Location: [Hyderabad]

Salary:

• Freshers: ₹15,000 + Incentives
• 6–11 Months Experience: ₹21,000 + Incentives

Job Responsibilities:

• Handle customer queries through chat/email without voice calling.
• Provide accurate and timely solutions to customer concerns.
• Maintain good customer service and communication standards.
• Understand customer issues and resolve them as per company guidelines.
• Maintain proper records of customer interactions.
• Meet daily/weekly quality and productivity targets.
• Follow company policies, processes, and escalation procedures.

Requirements:

• Graduates from any stream can apply.
• Freshers are welcome.
• Candidates with 6–11 months of chat/non-voice experience are preferred for the experienced bracket.
• Excellent written and verbal communication skills.
• Good typing speed and basic computer knowledge.
• Comfortable working in rotational shifts, if required.
• Good problem-solving and customer-handling skills.

Benefits: Fixed salary + attractive incentives + MNC work environment + growth opportunities.