Chat Support Associate
FirstMeridian Business Services · Noida · onsite · Posted 56d ago
About a minute. You'll make an account on the way through.
About this role
URGENT HIRING ( Only experienced can apply )
Excellent verbal and written communication skills are required.
Location: Noida
Employment Type: Full-Time (6 Days working/ On the payroll of Team Lease)
CTC: Up to 4.2 LPA (35,000 CTC per month)
About the Role
We are seeking customer-focused and proactive Chat Support Executives to provide exceptional support to customers through chat channels. The ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and ensuring a seamless customer experience while maintaining high service standards.
Key Responsibilities
- Handle inbound customer chats and provide prompt assistance.
- Respond to customer inquiries professionally and accurately.
- Resolve customer concerns and provide appropriate solutions within defined timelines.
- Maintain high levels of customer satisfaction through effective communication and problem-solving.
- Escalate complex issues to relevant teams and coordinate for timely resolution.
- Ensure adherence to quality standards, process guidelines, and productivity metrics.
- Maintain accurate records of customer interactions and resolutions.
Required Skills & Qualifications
- Minimum 1 year of experience in Chat Support, Customer Support, or Customer Service.
- Excellent verbal and written communication skills in English and Hindi.
- Typing speed of at least 30 WPM.
- Strong customer-handling and problem-solving abilities.
- Basic computer proficiency and familiarity with CRM/support tools.
- Ability to multitask and work in a fast-paced environment
Interested candidates can call at [phone removed]- Hr Bandana
Sourced from naukri
Skills
About FirstMeridian Business Services
FirstMeridian Business Services
Recruitment
130
employees
2018
8 years old
Bengaluru, Karnataka
India
₹5.3L PA avg
Avg at FirstMeridian Business Services
₹2L – ₹4.5L PA
This role
About
With presence in 25+ locations pan India, It is one of the leading manpower provider with 45,000+ associates across service lines of Sales Force, Merchandising, Audit, Retail Marketing Solutions delivered on along with CRM and Mobile application platforms. We provide the best-in-industry HR environment to attract and retain talent. An array of blue-chip clientele, comprising more than 40 Multinationals companies and is also substantiated by demonstrated expertise across multiple sectors. Our growing client roster continues to give us the opportunity to learn from our collaborators every day. We look at every new project as a chance to grow, to challenge ourselves, to give our clients more than they ask for, and to push the boundaries of whats possible.
Industries
Employee ratings
10 reviews
Culture
3.6
Career growth
3.3
Work-life
4.1
Employees rate it well for
Find them on