Chat Support Associate

Job Overview [24]7.ai is hiring freshers for the position of Chat Support Associate in Bengaluru. This role involves managing international customer interactions via chat, delivering real-time query resolution, and maintaining high customer satisfaction standards in a global operational environment.

Roles & Responsibilities

• Manage live customer inquiries through international digital chat channels in a timely and professional manner.

• Analyze customer issues, troubleshoot problems, and offer accurate resolutions using internal knowledge bases.

• Maintain superior standards of written English communication and customer service etiquette.

• Achieve key operational metrics, including Chat Handle Time, Quality Scores, and Customer Satisfaction (CSAT).

• Navigate multiple computer applications and databases simultaneously while keeping chat logs accurate and detailed.

Preferred Candidate Profile

• Qualification: Freshers from any educational background (Graduates, Undergraduates, or Diploma holders).

• Communication Skills: Excellent written English skills with strong grammar, spelling, and sentence construction.

• Technical Skills: Basic computer navigation knowledge and standard typing speed with good accuracy.

• Operational Flexibility: Willingness to work in a 24/7 environment with rotational and night shifts.

• Work Location: Bengaluru.

Perks and Benefits

• Take-Home Salary: Up to INR 17,000 per month.

• Retention Bonus: Up to INR 20,000 (Terms & Conditions apply).

• Transportation: Free two-way cab facility provided within operational boundaries.

• Security & Welfare: Health Insurance coverage and Provident Fund (PF) benefits.

• Career Growth: Global work environment offering rapid skill development and internal job postings (JPS).

Interested candidates can reach out directly to the hiring team:

Call/WhatsApp: HR Thulasi Raman - +91 8861978465

Email: [email removed]