PUNE · FULLTIME
Chat Support Associate
Vertex Cosmos
Pune · onsite · Posted 65d ago
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Section · 01
About this role
WERE HIRING | CHAT SUPPORT EXECUTIVE
Looking for an exciting opportunity in Customer Support? Join Transcom India and be part of our growing team in Pune!
Position: Chat Support Executive Company: Transcom India Location: Pune Shift: Rotational Shifts What You'll Do • Handle customer queries through chat support • Resolve account, order, and process-related queries • Provide quick, accurate, and effective resolutions • Deliver a professional and positive customer experience • Maintain quality and productivity standards What We're Looking For • Excellent written English communication skills • Strong customer service and problem-solving skills • Comfortable working in rotational shifts • Basic computer knowledge and good multitasking ability • Customer-focused with a willingness to learn Interested candidates can connect with: HR Ujjwal
[phone removed] ujjwal.chauhan@transcom.com Interested candidates can reach out directly or share this opportunity with someone who may be a good fit.
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Section · 02
Skills
Section · Company
About Vertex Cosmos
Vertex Cosmos
IT Services & Consulting
394
employees
2021
5 years old
Gurgaon / Gurugram, Haryana
India
₹2.9L PA avg
Avg at Vertex Cosmos
₹3L – ₹4.3L PA
This role
About
Welcome to Transcom! We specialize in managing customer experience support and contact center services for Indian and Global companies across various industries. Our goal is to deliver value-driven business process outsourcing solutions that minimize friction points for end customers, giving our clients a sustainable competitive advantage. With our expertise, we offer customer care and call center managed services in 60+ languages, spanning voice, email, chat, and social media channels. At our core, we cherish our people, fostering an engaging workplace that sparks inspiration and brings out their best. Join us in creating exceptional customer experiences through our BPO solutions!"
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