Chat Support Analyst

Dear Candidate,

Congratulations!

Your resume has been shortlisted for the Chat Support Analyst Role.

Important Instructions

• Carry a hard copy of your updated resume.
• Carry one government-issued ID card.
• Write HR Name: Manoj Pawan on the top of your resume.
• For any concerns, please contact Manoj Pawan – [phone removed].

Interview Details

DetailsInformationJoining LocationsHyderabad / Gurgaon / NoidaDrive Dates01 August 2026 to 10 September 2026Drive Timing10:00 AM to 01:00 PMInterview ProcessRound 1: Typing Test

Round 2: CAT Assessment

Round 3: Healthcare / Insurance Domain Knowledge

Interview Address – Hyderabad

Artech Infosystems

Plot No. 118/1/14/C, Unit No. 332, 3rd Floor,

DLF VC Silicon Towers, Kondapur,

Hyderabad, Telangana – 500032

Approx. Salary Range

1.8 LPA to 3.2 LPA

Salary will be decided on a case-to-case basis and based on interview performance.

• PF is optional for freshers.
• Candidates who have PF from previous employment are required to opt for PF.

Candidate Requirements

• Experience: Fresher to 2 years
• Excellent English communication and writing skills
• Minimum 30 WPM typing speed
• Eligible Qualifications: B.Sc., B.Com., B.A., MBA
• Not Eligible: B.Tech, M.Tech, MCA, BCA
• Candidates currently pursuing their degree are not eligible.
• Immediate joiners only

Mandatory Educational Documents

Please carry the following documents:

• 10th Marksheet
• 12th Marksheet
• Degree Consolidated Marksheet
• Provisional Certificate

⭐ Preferred Qualifications

• Prior experience in chat-based customer support
• Exposure to Healthcare, Insurance, or Managed Care processes
• Familiarity with CRM tools or chat platforms
• Excellent typing speed and accuracy

Key Responsibilities

• Handle inbound customer interactions through chat professionally and empathetically.
• Understand customer issues and provide accurate and timely resolutions.
• Maintain CSAT/NPS, quality, and productivity targets.
• Document chat interactions clearly and accurately in internal systems.

Benefits at Artech

• Two-way cab facility from designated nodal points within a 40 km radius.
• Last-minute pickup/drop requests outside designated routes will not be accommodated.
• Meals will not be provided.
• One month of training at the client site, followed by movement into production.
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Please acknowledge and confirm your availability for the interview.

Best Regards,

Manoj Pawan

HR / Recruitment Team

Contact: [phone removed]