Chat Support Analyst

Dear Candidate,

Congratulations!!

Your profile has been shortlisted for the Chat Support Analyst Role.

Please find the interview details and important instructions below.

Important Instructions:

• Please carry a hard copy of your updated resume.
• Carry one Government-issued ID proof.
• Write HR Name: Manoj Pawan on the top of your resume.
• For any queries, please contact Manoj Pawan – [phone removed].

Interview Details:

Position: Chat Support Analyst

Joining Locations: Hyderabad / Gurgaon / Noida

Interview Schedule:

Date: 01 August 2026 to 30 August 2026

Time: 10:00 AM to 01:00 PM

Interview Process:

1. Typing Test
2. CAT Assessment
3. Healthcare / Insurance Domain Knowledge Round

Interview Venue – Hyderabad:

Artech Infosystems

Plot No. 118/1/14/C, Unit No. 332, 3rd Floor,

DLF VC Silicon Towers, Kondapur,

Hyderabad, Telangana – 500032

Salary Details:

• Approximate Salary Range: 1.8 LPA to 3.2 LPA
• (Final compensation will be decided based on candidate profile and interview performance.)
• PF (Provident Fund): Optional for freshers. Candidates with previous PF history must opt for PF.

Candidate Eligibility:

• Fresher to 2 years of experience candidates can apply.
• Excellent English communication and written skills required.
• Minimum 30 WPM typing speed required.
• Eligible Education Qualifications:
• B.Sc
• B.Com
• B.A
• MBA
• Candidates with B.Tech, M.Tech, MCA, or BCA qualifications are not eligible.
• Degree pursuing candidates are not eligible.
• Immediate joiners only.

Mandatory Documents:

Please carry the below educational documents:

• 10th Marksheet
• 12th Marksheet
• Degree Consolidated Marksheet
• Provisional Certificate

Preferred Qualifications:

• Prior experience in chat-based customer support.
• Exposure to healthcare, insurance, or managed care processes.
• Familiarity with CRM tools or chat platforms.
• Good typing speed and accuracy.

Key Responsibilities:

• Handle inbound customer interactions through chat with professionalism and empathy.
• Understand customer queries and provide accurate resolutions.
• Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
• Document customer interactions accurately in internal systems.

Benefits:

• Two-way cab facility from designated pickup/drop locations within a 40 KM radius.
• Last-minute pickup/drop requests outside designated routes will not be accommodated.
• Meals will not be provided.
• One month of training will be conducted at the client location, followed by movement into production.

Please confirm your availability for the interview and ensure you carry all required documents.

We look forward to meeting you.

Best Regards,

Manoj Pawan

Artech Infosystems

Contact: [phone removed]