Chat Support Analyst

Dear Candidate,

Congratulation !!

Your resume has been shortlisted for the Chat Support Analyst Role

Important Note:

• Carry Hard copy of Resume
• One government ID card
• Write HR Name on top of your resume (Manoj Pawan) call [phone removed] if you have any concerns

Interview Details

Joining Locations

Interview Address

Drive Timing

Interview Process:

Hyderabad / Gurgaon / Noida

01 Aug 2026 to 30 Aug 2026

10:00 AM to 01:00 PM

Round: 1 Typing Test

Round: 2 CAT Assessment

Round: 2 HealthCare/Insurance Domain knowledge

Hyderabad Office: Artech Infosystems

Plot No. 118/1/14/C, Unit No. 332, 3rd Floor,

DLF VC Silicon Towers, Kondapur, Hyderabad, Telangana – 500032

Approx Salary Range

• 1.8 LPA to 3.2 LPA (Subject to case to case basis and performance in the interview )
• PF (Provident Fund) is optional for Fresher but Mandatory to opt for if you have PF in the past experience

Candidate Requirements :

• Fresher to 2 years of candidates is welcome
• Need to have Excellent English communication and writing skills
• Need to have minimum 30 words typing speed per minute
• Educational Background Eligibility: B.Sc., B.Com., B.A., MBA
• Not eligible candidates with: B.Tech, M.Tech, MCA, or BCA qualifications.
• Degree perusing candidates are not eligible
• Immediate Joiner Only
• Educational Documents Required are (10th Marksheet/ 12th Marksheet/ Degree Consolidated Marksheet /Provisional Certificate) all these are mandatory to have

Preferred Qualifications

• Prior experience in chat-based customer support.
• Exposure to healthcare, insurance, or managed care processes.
• Familiarity with CRM tools or chat platforms.
• Excellent typing speed and accuracy.

What will be your Key Responsibilities

• Handle inbound customer interactions via chat with professionalism and empathy.
• Understand customer issues and provide accurate and timely resolutions.
• Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
• Document chat interactions clearly and accurately in internal systems.

What Benefits you get Joining Artech

• Two-way cab facility from designated nodal points within a 40 km radius. Last-minute pickup or drop requests outside the designated routes will not be accommodated. Please set this expectation with candidates from Day 1.
• Meals will not be provided.
• One month of training at the client site, after which candidates will move into production.

Regards,

Manoj Pawan

Sr. Technical Recruiter

Cell: [phone removed]

Candor Techspace, Plot No. 2, Tower - 5, Fifth Floor, Sector - 62 | NOIDA, UP 201307

Email: [HIDDEN TEXT], Website: www.artech.com