Chat Support 1

Dear Candidate,

Congratulations!

Your resume has been shortlisted for the Chat Support Analyst role with Artech Infosystems.

Please find the interview details and important instructions below.

Interview Details

Joining Locations: Hyderabad

Drive Dates: 09 September 2026 to 20 September 2026

Interview Timing: 10:00 AM to 01:00 PM

Interview Process:

• Round 1: Typing Test
• Round 2: CAT Assessment
• Round 3: Healthcare / Insurance Domain Knowledge
• 
  

Interview Venue – Hyderabad Office

Artech Infosystems

Plot No. 118/1/14/C, Unit No. 332, 3rd Floor,

DLF VC Silicon Towers, Kondapur,

Hyderabad, Telangana – 500032

Approximate Salary

₹1.8 LPA to ₹3.2 LPA

Salary will be decided based on the candidate's profile and interview performance.

PF: Optional for freshers; candidates with previous PF experience are required to opt for PF.

Candidate Requirements

• Fresher to 2 years of experience can apply
• Excellent English communication and writing skills
• Minimum typing speed of 30 WPM
• Eligible qualifications: B.Sc., B.Com., B.A., MBA
• Eligible: B.Tech, BCA 2025
• Candidates currently pursuing their degree are not eligible
• Immediate joiners only
• Mandatory educational documents:
• 10th Marksheet
• 12th Marksheet
• Degree Consolidated Marksheet / Provisional Certificate
• 
  

Preferred Qualifications

• Prior experience in chat-based customer support
• Exposure to Healthcare, Insurance, or Managed Care processes
• Familiarity with CRM tools or chat platforms
• Excellent typing speed and accuracy

Key Responsibilities

• Handle inbound customer interactions through chat professionally and empathetically
• Understand customer concerns and provide accurate and timely resolutions
• Maintain quality, productivity, and customer satisfaction metrics such as CSAT/NPS
• Document chat interactions accurately in internal systems

Benefits

• Two-way cab facility from designated nodal points within a 40 km radius
• Last-minute pickup/drop requests outside designated routes cannot be accommodated
• Meals will not be provided
• One month of training at the client site, followed by deployment into production

Important Instructions

Please carry the following for the interview:

• Updated hard copy of your resume
• One Government-issued ID card
• Write HR Name: Manoj Pawan on the top of your resume

For any concerns or queries, please contact:

Manoj Pawan

Contact: [phone removed]

Please review the above details carefully and confirm your availability for the interview.

Best Regards,

Manoj Pawan

HR / Recruitment Team