Chat process

Roles and Responsibilities :

• Provide customer support through email, chat, and non-voice channels to resolve customer queries and concerns.
• Process customer requests, troubleshoot issues, and escalate complex problems to senior team members when necessary.
• Maintain accurate records of all interactions with customers using CRM software or other tools.
• Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction.

Job Requirements :

• 0-5 years of experience in a similar role providing technical support for IT services & consulting industry.
• Strong understanding of computer hardware, networking fundamentals, operating systems (Windows), and basic programming concepts.
• Excellent communication skills for effective interaction with customers via email, chat, or written correspondence.