Chat process

Roles and Responsibilities :

• Handle customer inquiries via email, chat, or non-voice channels in a timely and professional manner.
• Resolve customer issues through effective communication, problem-solving, and escalation procedures when necessary.
• Maintain accurate records of all interactions with customers using CRM software.
• Provide product information, answer questions, and address concerns to ensure high levels of customer satisfaction.

Job Requirements :

• 0-5 years of experience in BPO/Call Centre environment.
• Strong English language skills (written & spoken).
• Ability to work on an evening shift schedule (6PM - 3AM IST).
• Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.