MUMBAI · FULLTIME
Chat Process Executive
BDS Services
Mumbai · onsite · Posted 13d ago
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Undisclosed1–6 yrsfulltimeMumbai
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Section · 01
About this role
- Responsible for handling customer queries and requests through chat-based communication channels
- Provides accurate information, resolves customer issues, follows standard processes and communication guidelines, and ensures timely responses
- Maintains professional communication, records customer interactions, escalates complex concerns when required, and works toward achieving service quality, productivity, and customer satisfaction targets
Key Skills:
- Excellent written communication
- Chat handling
- Customer support
- Typing speed
- Problem-solving
- Multitasking
- Basic computer skills
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer ServiceCustomer SupportEmail ProcessCustomer CareEmail SupportChatCommunication SkillsbpoWordnon voice processTyping Speedback officeexcelvoice processnon voiceChat ProcessMS Office
Section · Company
About BDS Services
BDS Services
Analytics & KPO
25
employees
Monroeville
headquarters
₹2.4L PA avg
Avg at BDS Services
About
Founded in 2009, BDS Services Pvt. Ltd. has since grown from a small startup to one of the renowned database industry. We specialize in database management services and have globally established ourselves as a trusted organization. Our head office is located in Mumbai and we have branches in the UK and Netherlands.
Industries
Analytics & KPO
Employee ratings
10 reviews
3.2/ 5
Culture
3.0
Career growth
2.8
Work-life
3.0
Employees rate it well for
Skill Development32Overall Company32
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