Chat Customer Service Representative

What You'll be Doing

In this role, you'll be responsible for resolving customer queries through a blended process that includes both voice and non-voice channels, such as phone calls, chat, email, social media, and direct messaging. You'll assist customers by providing accurate and timely solutions, answering their questions, offering product or service guidance, and ensuring a positive customer experience across every interaction.

You'll report to the Team Lead and work collaboratively with the team to meet performance and quality expectations. Your ability to communicate effectively, handle customer concerns with empathy, and adapt across different support channels will play an important role in delivering an exceptional customer experience and contributing to the overall success of the team.

During a Typical Day, Youll

• Answer incoming communications from customers
• Connect and resolve issues with customers

What You Bring to the Role

• 1 year or more customer service experience Freshers welcome to apply
• Great written communication skills including grammar and spelling
• High School Diploma
• Computer savvy
• Flexibility to work in a 24/7 environment

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role

Were committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to a Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.