Chat and Voice Support Executive

Job Summary

We are hiring dynamic and customer-focused individuals for an International Blended Process. The role involves handling inbound customer queries while identifying opportunities to upsell products and services, ensuring a high level of customer satisfaction and revenue generation.

Key Responsibilities:

• Handle inbound Calls and Chats from international customers professionally and efficiently
• Address customer queries, concerns, and provide appropriate solutions
• Identify sales opportunities and upsell relevant products/services
• Maintain accurate records of customer interactions
• Deliver excellent customer service and ensure a positive customer experience
• Adhere to company policies and quality standards