Chat And Email Support Executive

Roles & Responsibilities Customer Support Executive

• Handle customer queries through Chat and Email in a professional manner.
• Provide accurate information and effective solutions to customer concerns.
• Resolve customer issues within defined SLA and quality standards.
• Maintain proper documentation of customer interactions and update records.
• Ensure high levels of customer satisfaction through timely and courteous communication.
• Follow company policies, processes, and escalation procedures.
• Achieve assigned productivity, quality, and response-time targets.
• Coordinate with internal teams for resolution of complex customer issues.
• Maintain professional communication and strong typing skills.