Channel Team Lead

Account Identification & Acquisition: Market mapping and Identification of potential retail stores for time bound Acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory.
• Account Management: Managing and driving the growth of the Channel partners/stores business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
• Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis.
• Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs.
• Work on the ground to enable network with new product launches and partner with the operations and other teams.
• Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.
• Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets.
• Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.
• Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
• Enhance Engagement with accounts to improve business and increase retention.
• Drive stores against goals (Volume, FTR and other key metrics).
• Handling day to day operational escalations and be available to round the clock to manage the issues.
• Internal/External Stake holder management.
• Support station operations and/or customer deliverie

Essential Skills

• Strong execution skills, Action oriented, go getter
• Resourceful to identify the way to get things done using limited resources

Ability to navigate ambiguity and drive clarity for the team in evolving situations.

Ability to work in a customer-obsessed, fast-paced environment that fosters high ownership and quick decision-making

Analytical Skills: Effectively analyses and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

Key job responsibilities
Lead daily channel operations to achieve customer experience, productivity, quality, and compliance goals.
Manage and coach team members, ensuring performance, engagement, and adherence to standard work.
Monitor key operational metrics, identify gaps, and drive root-cause analysis and corrective actions.
Coordinate with cross-functional teams and stakeholders to ensure smooth execution of business plans and operational priorities.
Manage workforce planning, capacity, and resource allocation based on volume and business requirements.
Ensure process adherence, safety, quality, and operational excellence across the assigned channel.
Drive continuous improvement initiatives to improve productivity, cost efficiency, and customer experience.
Prepare and review daily/weekly performance reports and communicate business updates, risks, and opportunities to leadership.
Support peak planning, new process implementation, and capacity ramp-up as required.
Develop team capability through regular coaching, feedback, training, and performance management.

A day in the life
Interact with multiple stakeholders and get things done. Regular show of ownership and bias for action. Role & responsibilities

1+ years of sales experience